NEW - LOCAL DELIVERY:
LOCAL DELIVERY IS ONLY FOR THESE TRI-CITIES AREA ZIP CODES - 99336, 99354, 99352. This may change as parameters for local delivery can be edited.
We want to encourage you to shop small & local! Every time you reach $100 spent ON MERCHANDISE, you will receive a $10 off coupon to use on your next purchase.* Some exclusions apply. Online orders will earn rewards, but sometimes you must call in/email an order to redeem them if they don't automatically pop up in our checkout sequence.
No returns on needles, Book, Patterns & Magazines, including kits with patterns included. No Returns on special ordered** items. Yarns that are purchased with an accompanying "free pattern" are considered kits. No returns on open consumables such as soaps, lotions, etc. Exchange for any unused products, such as yarn, roving, beads etc in their natural state and are subject to a weight check. No returns or exchanges on clearance or discontinued products. All returns and exchanges are subject to the price and conditions at the time original purchase was made. YOTEOM is not returnable, exchangeable or refundable. All acceptable returns are refunded on gift cards/store credit only, no exceptions.
Natural state: being free of odors, pet hair and other debris; yarn sold in hanks must still be in hank form etc.
Online order cancellations are subject to the same policy.
All online order wishing to return items, should contact the shop directly about how to facilitate returning items, as some items are drop shipped from warehouses that cannot take in returns. Any incurred restocking fees for returns that are charged to the shop will be the customer’s responsibility and will be deducted from any credit/refund. There is no refund of shipping charges after an item has been shipped.
Orders shall be shipped from the shop within 3-5 business days, with emailed tracking information. Most are shipped same day or the next. We use USPS for most packages. Warning: If you select a different shipping address than your billing address, paypal will only allow shipping to the address they have on file for security purposes.
If shipping to a different address, such as a gift is desired, a 3 point verification should be used.
WRONGFUL IN-STORE PICK-UP SELECTION: If in-store pick-up is chosen either by accident or because your destination is not available, we will invoice you for the shipping charges. Failure to pay invoice for shipping charges within 24 hours, will result in cancellation of order and incur a 15% RESTOCK FEE for shelved items; special ordered or dyed to order items that are not return/refundable will result in forfeiture if shipping invoice is refused.
NEW Drop Shipping:
Due to Covid Closures across the US, many of our wonderful vendors are now offering drop shipping. What this means is that for those products we don't have on the shelf to ship from the shop immediately, but we always keep available to order, will now ship directly from the warehouse without having to come to us first. So you'll generally get your products faster and have more options open to you. Sometimes this means they will take longer to get the tracking information into our system though, sometimes you'll get your order before we have even been invoiced and given the tracking information. We do strive to keep you informed about your order as much as we can. Though with the rules in different states and facilities can make this seem very slow and we'd like to apologize ahead of time for that.
Any item that is out of stock or not enough stock available, the item(s) shall be ordered from the appropriate warehouse within 5 business days (generally once a week, though often more than that). In this case, all effort will be made to match or order whole dyelots on yarns. If an item will be delayed or is on back order at the warehouse level, the customer will be notified immediately. Orders will be filled the day it arrives from the warehouse and notification sent to the customer according to the shipping policies.
Special / Dyed to Order
We have the great pleasure of working with some wonderful USA based hand dyers. These items have "Dyed to Order" in large bold lettering in the description with ready to ship colors marked "RTS" also described in each item. Yarns & Fiber that are dyed to order are not cancelable after 48 hours from the order being placed, as we immediately forward your placed order to the dyer and we are required to purchase a minimum number of each ranging from 4-10 skeins depending on the yarn and dyer. Thus, these are also not returnable or refundable. Different dyers have different ways of queuing special orders and dye them as orders are received. Heavy volumes from multiple shops and larger orders taking more time can make smaller orders seem to take a long time. Wait times can vary greatly from 2-8 weeks if they don't have some already dye; If you are short on time, we suggest you look for the "RTS" marked colors, as they will ship immediately. We can always check to see where your order is in the dying queue and give you a status update as requested.
* rewards cannot be used on classes, group fees, event/raffle tickets, event registrations, fundraising items (knit for a cause), pattern downloads, spinning wheels, looms, consignment items, already marked down & clearance items (unless otherwise noted).